Refund window

You may request a refund within 14 days of your first subscription payment.

For renewal payments, you may request a refund within 7 days of the renewal charge.

Credit usage condition

A refund may be approved if you have used 10% or less of the credits included in that billing period.

1. If more than 10% of the plan credits have been used, the payment is normally non-refundable.
2. Credit usage includes prompt generations, image generations, video generations, audio generations, effect tools, premium tool usage, or any other credit-based action inside Pixvu.
3. Credits consumed by completed generation or processing requests count toward usage even if you later decide not to use, publish, or download the result.
4. This condition keeps the policy fair while protecting usage-based digital access from heavy use followed by a refund request.

Technical problems

If a verified technical issue prevents you from using Pixvu and we cannot fix it within a reasonable time, we may refund the affected billing period.

1. We may first ask for account details, job information, screenshots, or reasonable troubleshooting steps so we can verify and attempt to resolve the issue.
2. A single failed, delayed, blocked, or unsatisfactory generation does not automatically qualify the entire billing period for a refund.
3. Where available, failed requests may be handled through a retry or credit restoration instead of a payment refund.

Billing mistakes

Duplicate charges, accidental duplicate payments, or confirmed billing errors will be refunded once reviewed.

Cancellations

You can cancel your subscription anytime from your account dashboard.

1. Cancellation stops future renewals.
2. Your access normally remains active until the end of the current billing period.
3. Cancellation alone does not automatically create a refund unless the request meets this policy.

Non-refundable cases

Subject to applicable law, some payments are normally not refundable.

1. Requests made after the applicable refund window.
2. Billing periods where more than 10% of included credits were used.
3. Accounts suspended for misuse, abuse, account sharing, scraping, fraud, chargeback abuse, or violation of Pixvu’s Terms.
4. Partial refunds for unused time after cancellation, unless required by law or approved by Pixvu.
5. Dissatisfaction caused only by the subjective appearance, sound, motion, variation, or creative suitability of an otherwise completed AI output.

How to request a refund

Use the contact form and include the details below.

1. Your Pixvu account email.
2. Payment or renewal date.
3. Plan name.
4. A short explanation of the request.
5. Relevant generation or technical details when the request relates to a service issue.

Review and payment timing

We usually respond within 1 business day. Approved refunds are returned to the original payment method.

Your bank, card provider, or payment processor may take additional time to show the refund on your statement.

Refund processing may be completed by Pixvu’s merchant of record or payment provider and remains subject to applicable payment-network and consumer-protection requirements.

Contact

For refund questions or billing help, contact Pixvu through the contact form.